Legal and Privacy Questions
We collect your name, date of birth, email address, phone number, and payment method to verify your identity and process deposits and withdrawals. This information is used only to run your account and comply with local regulations.
After you close your account, we retain your transaction records as required by local law — typically for a period defined by financial regulations. All other personal data is securely deleted within 30 days unless legal obligations require longer retention.
Yes. Open a data request ticket through our support chat or email. Include your account email and specific details about what you want to access or correct. We respond within five business days.
We do not sell or share your data with marketing partners. We may share information with payment processors (such as DANA, OVO, GoPay and QRIS operators) only as needed to complete your transaction or with authorities where required by law.
Contact our support team immediately via live chat or email with your account email address. We will guide you through identity verification and password reset, and we can review recent login activity on your behalf.
All payment details are encrypted and stored securely. When you deposit via DANA, OVO, GoPay or QRIS, the transaction flows directly to our payment gateway without your full card or account number being visible to the lobby.
The legality and availability of our services depends on local law where you are located. We serve players in regions where it is permitted, and we comply with the regulations in each market we operate in.
